Teams at Daisy Group

Provide second-line IT support for Windows and macOS environments, resolving hardware, software, connectivity, account, and access issues. Manage user devices, onboarding, Microsoft 365, Active Directory, Exchange Online, Teams, and SharePoint administration. Apply patches, maintain systems, document resolutions, support security compliance, and escalate complex issues. Collaborate with the wider IT team to improve processes and user experience.

Serve as Azure subject-matter expert leading cloud-to-cloud and tenant migrations; administer Azure (VMs, networking, storage, backup, monitoring); build SaaS integrations (SSO, provisioning, APIs); automate user lifecycle and repetitive ops (PowerShell, Graph API); manage identity and access (Entra ID, RBAC, MFA, conditional access); deploy workloads on HPE GreenLake; ensure security, governance and documentation; act as escalation point and identify AI tool opportunities.

The Account Manager will manage a portfolio of mid-market clients, driving revenue growth, ensuring client satisfaction, and collaborating internally for seamless service delivery.