Daisy Group Benefits Overview

Maintain and troubleshoot edge network infrastructure for managed-service customers, including firewalls, routing, switching, wireless networks, and VoIP systems. Process firewall and routing changes, investigate connectivity and performance issues, support Cisco Firepower and Call Manager environments, perform break/fix replacements, and document processes. The role requires strong communication and problem-solving skills, with Cisco certification and CompTIA networking or security credentials advantageous.

Designs, supports, secures, and troubleshoots client and internal WAN/LAN infrastructure, routers, switches, firewalls, IP addressing, VLANs, and Cisco telephony systems. Provides advanced service desk support, handles customer escalations and change requests, documents technical changes, supports network projects, and participates in maintenance activities. The role also manages Cisco Unified Communications Manager, Unity Connection, CUBE gateways, and SIP endpoints while collaborating with customers and engineering teams.

Provide technical helpdesk and second-line support to approximately 3,000 UK schools. Responsibilities include remote network troubleshooting, supporting VoIP, WiFi, Cisco firewalls, backup and recovery systems, Microsoft 365, Google Workspace, cloud services, and in-house products. The role involves resolving service desk cases, escalating issues when needed, delivering customer service, and occasional travel around London.