Teams at The Daily Wire

Leads customer support operations, agents, staffing, quality assurance, Zendesk administration, reporting, automation, and AI-enabled workflows. Oversees escalations, knowledge management, chargeback disputes, vendors, and service performance. Partners with Product and Engineering to resolve recurring issues, improve operational efficiency, strengthen subscriber satisfaction, and maintain service standards during high-volume periods and incidents.

Architects and builds enterprise data infrastructure connecting subscribers, content, advertising, and digital products. Leads distributed systems, APIs, event streams, real-time pipelines, Snowflake warehouses, dbt models, backend services, and machine-learning infrastructure for personalization. Establishes standards for observability, security, reliability, testing, and cost efficiency while providing technical leadership across AWS, containerized services, architecture, mentorship, and incident response.

Edit short-form videos from long-form shows and podcasts for YouTube, TikTok, Instagram Reels, Facebook, and X. Craft engaging clips optimized for retention, format natively per platform, add captions/subtitles and light motion graphics, publish quickly on tight deadlines, collaborate with social managers on packaging, and use analytics to improve engagement while maintaining brand and talent voice.