Teams at Da Vinci

Provides senior-level post-go-live support for warehouse management software customers. Resolves complex L2 and L3 functional and technical issues, performs root cause analysis using SQL, advises on warehouse workflows and configuration, and troubleshoots integrations with ERP, transportation, and automation systems. The role also documents solutions, develops knowledge-base content, communicates with customers, collaborates across Engineering and Product, and mentors support team members.