Teams at D2L

Owns the full product lifecycle for Creator products, including product vision, strategy, roadmaps, requirements, prioritization, agile delivery, market launch, and end-of-life. The role partners cross-functionally with engineering, design, marketing, sales, customers, and leadership. Responsibilities include customer discovery, competitive and feasibility analysis, backlog management, business-case development, release readiness, product innovation, and thought leadership. Candidates should bring strong business and technical skills and 8+ years of software product management experience.

Own strategic relationships with North American higher education customers, driving adoption, satisfaction, retention, and value from D2L’s Brightspace LMS. Develop customer success and retention plans, establish measurable goals, coordinate cross-functional initiatives, conduct business reviews, support renewals, oversee implementation transitions, and educate customers on support resources. The role requires executive relationship-building, consultative communication, analytical skills, and approximately 30% travel.

Creates persuasive proposals, pitch documents, presentations, and other sales collateral for prospective and existing clients. Manages multiple documents under tight deadlines, edits content, enforces style standards, coordinates subject matter experts, facilitates reviews, and maintains content libraries and templates. The role also supports proposal-team operations, develops process efficiencies, builds self-service resources, and contributes to best practices and special projects.