Teams at D2L

Serve as a trusted technical advisor to strategic customers, providing guidance on infrastructure, support incidents, integrations, projects, and product adoption. Lead customer meetings, escalations, account growth, enablement sessions, and cross-functional resolution efforts. Mentor team members, improve internal processes, communicate product plans, and maintain expertise in D2L solutions. The role requires strong relationship management, project organization, technical communication, independent remote work, and after-hours availability.

Leads D2L’s global public relations and communications strategy, including media relations, executive communications, crisis management, awards, reputation, and thought leadership. Advises senior leaders, manages agencies and budgets, builds media relationships, oversees a high-performing team, and integrates AI into communications research, content development, monitoring, and analytics. The role also drives major announcements, speaking engagements, measurable brand outcomes, and integrated communications programs across global markets.

Lead technical pre-sales activities for D2L's Brightspace platform: design and validate solutions, deliver tailored product demonstrations, conduct needs analysis, support proposals, and collaborate with sales and product teams. Coach peers, create technical documentation, and travel to customer meetings and conferences.