Teams at d.light

Manages territory-wide customer retention, collections, and repossession activities. Supervises and coaches collection officers, monitors performance, resolves escalated complaints, develops retention campaigns, analyzes team statistics, maintains service standards, and implements process improvements to enhance customer experience and productivity.

Manages territory customer retention, collections, and repossession activities while improving customer experience and team performance. Recruits, coaches, and monitors collection officers; resolves escalated complaints; maintains service and performance standards; analyzes team statistics; prepares reports; develops motivation and improvement plans; and identifies opportunities to enhance products, services, processes, and retention campaigns.

Manage d.light sales activities across Meru, Isiolo, Marsabit, and Moyale. Responsibilities include achieving PAYGO and portable product sales targets, managing Territory Business Executives, coordinating outlet relationships, maintaining product availability and merchandising standards, planning field journeys, training outlet personnel, monitoring stock and reorders, and providing market intelligence and performance feedback.