Teams at Cyzerg

Design, implement, monitor, and support network and VoIP infrastructures for SMB customers. Troubleshoot routers, firewalls, switches, access points, and PBX (Issabel). Maintain monitoring, alerting, and patch management; design call routing and voice network architecture; respond to incidents and work with clients and internal teams to deliver solutions.

Provide technical support to customers by troubleshooting hardware and software issues, managing installations, and ensuring outstanding customer service.

Manage scheduling operations, lead a team, ensure compliance with protocols, and analyze staffing metrics. Engage with multiple departments and improve scheduling efficiency.