Teams at Cytracom

Supports daily billing operations, including invoicing, credits, refunds, account updates, payment follow-ups, invoice tracking, and service adjustments. Assists partners and internal teams with billing questions, maintains accurate transaction records, troubleshoots account issues, and identifies workflow improvements. The role offers cross-training and growth opportunities for an organized, detail-oriented entry-level candidate with strong communication skills and a willingness to learn.

Provide frontline technical support for a UCaaS and VoIP platform. Diagnose and resolve call quality, PBX, SIP, networking, hardware, fax, provisioning, and integration issues. Manage Zendesk tickets, calls, chats, SLAs, and escalations while maintaining detailed documentation. Support customer onboarding, collaborate with vendors and internal teams, participate in on-call rotations, and contribute to knowledge-base improvements. Deliver clear, empathetic communication and strong customer outcomes.

The Sales Development Associate identifies and qualifies new MSP partners through high-volume outreach via phone, email, and online platforms, setting meetings for the Business Development team while maintaining precise CRM records.