Cytracom
Cytracom Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers disability insurance
Offers dental insurance
Offers vision insurance
Offers health insurance
Offers Health Savings Account (HSA)
Offers generous parental leave
Work-Life Balance + Wellbeing
Offers company-sponsored outings
Offers generous PTO
Provides paid sick days
Provides paid holidays
Career Growth + Development
Provides customized development tracks
Job training & conferences
Offers apprenticeship programs
Company Culture
Offers a remote work program
Provides free snacks and drinks
Offers diversity-based Employee Resource Groups
Recently posted jobs
Software
Supports daily billing operations, including invoicing, credits, refunds, account updates, payment follow-ups, invoice tracking, and service adjustments. Assists partners and internal teams with billing questions, maintains accurate transaction records, troubleshoots account issues, and identifies workflow improvements. The role offers cross-training and growth opportunities for an organized, detail-oriented entry-level candidate with strong communication skills and a willingness to learn.
Software
Provide frontline technical support for a UCaaS and VoIP platform. Diagnose and resolve call quality, PBX, SIP, networking, hardware, fax, provisioning, and integration issues. Manage Zendesk tickets, calls, chats, SLAs, and escalations while maintaining detailed documentation. Support customer onboarding, collaborate with vendors and internal teams, participate in on-call rotations, and contribute to knowledge-base improvements. Deliver clear, empathetic communication and strong customer outcomes.
Software
The Sales Development Associate identifies and qualifies new MSP partners through high-volume outreach via phone, email, and online platforms, setting meetings for the Business Development team while maintaining precise CRM records.
