Teams at Cyera

Serve as the technical lead for Cyera's platform, driving customer onboarding, adoption, and ROI. Design custom use cases, troubleshoot issues, lead technical workshops and executive reviews, mentor team members, advocate customer feedback to product, and monitor customer health to enable expansion and retention.

Serve as a technical trusted advisor to prospective and existing customers: run discovery, design tailored data security solutions, lead demos/POCs/workshops, guide deployment and integrations, and collaborate with Sales, Product, and Engineering to drive adoption and product feedback.

Own and scale the end-to-end learning strategy for Global Technical Support: onboarding, role-based enablement, certification, skills mapping, labs/simulations, continuous learning, knowledge management, and measurement of enablement impact. Partner with product, R&D, documentation, and support leadership to convert product expertise into practical training and track metrics like time-to-ramp, certification completion, case and escalation quality, and CSAT influence.