Cyera Benefits Overview

Own escalated technical support cases for an enterprise data-security SaaS platform: reproduce issues, analyze logs and configs, develop workarounds, prepare Tier 3/Engineering escalations, document runbooks and KB articles, mentor Tier 1, and participate in on-call rotation to ensure timely resolution and product feedback.

Provide deep technical resolution for escalated support cases for a data security/SaaS product: reproduce issues, analyze logs, validate workarounds, prepare engineering escalations, create documentation and runbooks, mentor Tier 1, and participate in on-call rotations to drive timely customer outcomes.

Full-cycle hunter Account Executive selling cloud data security and data risk management solutions to Fortune 500 clients. Drive prospecting through close, build executive relationships (CISO/CDO/CPO/CIO), deliver custom PoVs and value-based presentations, forecast and execute territory plans, negotiate deals, grow channel partnerships, and collaborate with Solutions Engineering, Customer Success, Product and Marketing. US-based role with significant travel.