Teams at Cyclone Computer Company Limited

Provide remote Level 1 and 2 technical support across phone, chat, email, and remote assistance. Resolve software, hardware, and infrastructure incidents while following ITIL service management processes and service-level agreements. Support diverse customer environments using Microsoft, Apple, networking, backup, security, server, storage, and device-management technologies. Build strong customer relationships, take ownership of issues, collaborate with engineers, and continuously develop technical expertise.

Leads Cyclone’s internal development and integration capability, overseeing architecture standards, platform direction, integration patterns, delivery governance, releases, change control, and quality. The role improves platform stability, scalability, security, performance, and documentation while guiding build-versus-buy decisions and vendor relationships. It requires technical leadership across development, integrations, architecture, APIs, cloud platforms, DevOps, CI/CD, monitoring, and reliability, along with strong stakeholder management and commercial judgment.

Provides onsite Level 1 and Level 2 support for software, hardware, and networks. Responds to incidents and service requests, meets SLAs, manages escalations and problems through resolution, maintains site documentation, contributes to reporting and planning, and delivers customer-focused technical assistance. The role requires collaboration with service desk and senior engineering teams while supporting users across customer sites.