Teams at Cyberlogic

The Client Support Services Coordinator oversees ticket management, coordinates technical support and team schedules, and enhances customer service through effective communication. They support training and continuously improve processes while generating reports to assist management.

The Systems Administrator ensures the operation of Microsoft-based end-user systems, providing support, managing security, and participating in projects.

Owns a portfolio of technology clients, managing relationships, retention, renewals, client health, opportunity pipelines, consultative selling, commercial forecasting, and solution expansion. The role coordinates with service delivery, project, technical, procurement, and commercial teams to identify risks, develop account roadmaps, support proposals, and ensure successful client outcomes. It also includes client expectation management, CRM discipline, escalation support, peer coaching, and alignment of business needs with managed services, cloud, cybersecurity, data, automation, and advisory solutions.