Teams at Cyber Advisors

Monitor and respond to alerts, perform initial triage and troubleshooting across servers, workstations, and network equipment, and document resolutions. Assist with system maintenance, patch management, configuration documentation, and process improvement. The role requires broad networking, operating system, server, virtualization, firewall, Microsoft administration, troubleshooting, communication, and customer service skills.

Provides onsite and remote IT support for client environments, diagnosing hardware, network, and software issues. Manages system updates, patching, servers, workstations, virtualization, firewalls, Microsoft technologies, backups, and security solutions. Maintains system documentation, learns customer environments, prioritizes multiple tasks, explains technical issues clearly, and delivers customer-focused troubleshooting with minimal supervision.

Provides remote and on-site IT support for clients, diagnosing and resolving hardware, network, and software issues. Maintains knowledge of client environments and performs major technology migrations involving Exchange, Active Directory, and other platforms. The role requires strong networking, Windows infrastructure, troubleshooting, documentation, communication, prioritization, and customer-service skills, along with process improvement and continuous learning.