Teams at CXAI

Provide frontline B2B technical support for CXApp customers by troubleshooting product issues, reproducing bugs, managing tickets and SLAs, and escalating complex problems. Perform Level 1 DevOps tasks including monitoring dashboards and logs, triaging alerts, checking CI/CD pipelines, restarting services, executing documented deployment procedures, and maintaining runbooks. Collaborate with Engineering, Product, and Customer Experience teams while improving knowledge-base resources and customer satisfaction.

The Enterprise Account Executive will drive sales cycles, engage C-level executives, and collaborate with teams to promote the CXAI platform, focusing on enterprise accounts.

As a Customer Success Manager, you will ensure customer satisfaction, drive product adoption, identify expansion opportunities, and manage renewals, focusing on strong relationship building.