Teams at CWD

Handles sales calls, lead follow-up, bulk customer relationships, and pre- and post-sale support through phone, email, and live chat. Resolves customer issues, improves satisfaction and reviews, monitors feedback, identifies service improvements, and contributes to process enhancement. The role also maintains key accounts and implements customer experience strategies in a collaborative team environment.

The Research & Development Assistant provides administrative support to the R&D team by coordinating vendor communications, managing agreements and inventory, assisting with international travel, and supporting product launches and events.

The Director of Operations oversees the Warehouse, Logistics, and Information Systems teams, driving operational excellence and ensuring alignment with corporate strategies through project oversight and process optimization.