Teams at CWD

Supports daily accounts payable and accounts receivable operations, including marketplace settlements, vendor payments, reconciliations, payment applications, credit memos, and financial record maintenance in the ERP system. Investigates discrepancies, handles inquiries, supports month-end and year-end accounting, assists with audits, and performs related accounting tasks. The role is full-time, permanent, and on-site in Niagara Falls.

Handles sales calls, lead follow-up, bulk customer relationships, and pre- and post-sale support through phone, email, and live chat. Resolves customer issues, improves satisfaction and reviews, monitors feedback, identifies service improvements, and contributes to process enhancement. The role also maintains key accounts and implements customer experience strategies in a collaborative team environment.

The Director of Operations oversees the Warehouse, Logistics, and Information Systems teams, driving operational excellence and ensuring alignment with corporate strategies through project oversight and process optimization.