Teams at Customers Bank

Lead technology banking growth through relationship management, business development, credit execution, and portfolio management. Develop relationships with technology companies, founders, CFOs, investors, and referral partners; build a prospect pipeline; structure and close financing opportunities; monitor portfolio performance; and collaborate with credit, treasury, capital markets, and senior banking teams. Contribute to the expansion of the bank’s technology banking platform and increase origination responsibility.

Performs cybersecurity control testing, technology risk assessments, audit evidence gathering, and continuous monitoring. Documents control deficiencies, tracks remediation and policy exceptions, evaluates control effectiveness, and prepares risk reports using KRI and KPI metrics. Collaborates with business owners, auditors, compliance, GRC, and IT teams to support internal and external audits, including ISO 27001 and SOX audits.

Supports the bank’s business continuity and resilience program by maintaining continuity plans, conducting risk assessments and business impact analyses, defining recovery objectives, coordinating disaster recovery and crisis response activities, facilitating exercises, and educating stakeholders. The role partners with technology and business teams to prepare for disruptions, validate recovery procedures, manage incident response support, and improve resilience practices across the organization.