Teams at Customers Bank

Lead strategy, roadmap, and technical execution for the bank's payment platforms (Fedwire, RTP, FedNow, ACH, ISO 20022). Own system resiliency, incident response, vendor integrations, and product backlog; translate business needs into technical requirements and coordinate cross-functional delivery, testing, and compliance for payments modernization.

As a CDD & EDD Specialist, you will conduct customer reviews for compliance with banking regulations and manage high-risk customer investigations.

Process and reconcile daily ACH origination, returns, exceptions, disputes, and batch jobs. Handle stop payments and unauthorized transactions per NACHA and bank policy, respond to inquiries, maintain regulatory records, and support audits with compliance and risk teams.