Teams at Customers Bank

Leads complex Customer Due Diligence and Enhanced Due Diligence reviews for high-risk customers, serving as an escalation point and regulatory subject-matter expert. Ensures compliance with BSA, AML, OFAC, and USA PATRIOT Act requirements; mentors junior specialists; manages assignments, backlogs, and metrics; improves processes; and supports audits, quality assurance, and regulatory examinations.

Manages digital client relationships by resolving inquiries, providing tailored financial solutions, supporting commercial and consumer clients, and improving digital customer experiences. The role involves cross-selling financial products, monitoring client feedback and behavior, managing transactions, risk, compliance, and account opening, and using banking and CRM technologies to strengthen retention and loyalty.

Manages relationships with digital asset clients throughout onboarding, maintenance, expansion, and closure. Resolves inquiries, provides tailored solutions, monitors client feedback and behavior, supports retention, and coordinates transactions, risk management, compliance, and account opening. Serves as a key client contact while identifying cross-selling opportunities and developing toward a future Relationship Manager role.