Customers Bank Benefits Overview

Performs cybersecurity control testing, technology risk assessments, audit evidence gathering, and continuous monitoring. Documents control deficiencies, tracks remediation and policy exceptions, evaluates control effectiveness, and prepares risk reports using KRI and KPI metrics. Collaborates with business owners, auditors, compliance, GRC, and IT teams to support internal and external audits, including ISO 27001 and SOX audits.

Supports the bank’s business continuity and resilience program by maintaining continuity plans, conducting risk assessments and business impact analyses, defining recovery objectives, coordinating disaster recovery and crisis response activities, facilitating exercises, and educating stakeholders. The role partners with technology and business teams to prepare for disruptions, validate recovery procedures, manage incident response support, and improve resilience practices across the organization.

Owns HR Business Partner team programs, operating processes, exit interviews, performance and compensation cycle administration, talent reviews, workforce data integrity, engagement surveys, and executive communications. The role directs AI tools for reporting and workflow automation, validates outputs, manages confidential employee information, and partners with senior HR leaders on workforce planning, organizational changes, and culture initiatives.