Cuscal Limited Benefits Overview

Provides second-line operational risk assurance and advisory support across a financial services organisation. Responsibilities include reviewing incidents and control gaps, analysing risk trends, developing remediation plans, reporting key risk indicators, maintaining non-financial risk policies, supporting audit issue closure, and delivering risk education. The role partners with business units to strengthen operational risk frameworks, controls, and processes while contributing to management and Board reporting.

Owns product strategy, roadmaps, backlogs, positioning, and lifecycle management for Cuscal’s payments portfolio, including Direct Entry, BPAY, RTGS, and Chequing Services. The role translates client and market needs into product enhancements, manages commercial performance, compliance, implementation, stakeholder relationships, and product documentation, while partnering with delivery squads and business teams to support growth and profitability.

Analyze transactional, behavioral, and intelligence data to identify fraud and emerging financial crime risks. Develop and optimize fraud detection rules, conduct network analysis and investigations, monitor detection performance, validate datasets and machine learning models, and recommend control improvements. Provide actionable insights on fraud trends to internal stakeholders and clients while escalating significant incidents and supporting continuous improvement.