Teams at Culture Amp

Manage a strategic portfolio of 40–55 enterprise customers, owning retention, adoption, expansion, GRR, and NRR. Lead executive strategy reviews, value-based customer conversations, adoption planning, and proactive risk mitigation. Partner with Sales and Renewals in a GTM pod model, use automation and AI-enabled workflows to improve account management, maintain account data in Vitally, and contribute to customer success playbooks.

Own a strategic portfolio of 40–55 enterprise customers, managing retention, adoption, expansion, risk, and renewal outcomes across $3.5M–$4M ARR. Lead executive strategy reviews, value-based customer conversations, and proactive risk mitigation while partnering with Sales and Renewals in a GTM pod model. Use automation, AI-supported workflows, and customer health data to improve account planning, engagement consistency, and commercial results.

Build and ship production-grade agentic AI systems, including multi-agent orchestration, RAG, memory, knowledge graphs, data pipelines, evaluation frameworks, observability, and safety guardrails. Translate customer needs into scalable technical solutions, collaborate with product and people science teams, and continuously improve AI performance, fairness, and reliability in production.