Teams at CSN Collision

Coordinate vehicle flow through the collision repair shop to minimize cycle time and bottlenecks. Schedule daily work, stage and prioritize vehicles, support repair planners on parts and readiness, drive continuous improvement using Lean principles, track KPIs (cycle time, WIP, touch time), perform operational audits, and foster cross-functional collaboration to maintain quality and efficiency.

Support planning, development, delivery and continuous improvement of training programs for CSN Licensees and corporate staff. Conduct needs assessments, develop blended learning materials, deliver and facilitate training, maintain the LMS, track program costs and effectiveness, gather stakeholder feedback, and promote best practices and change management to improve learner engagement and outcomes.

Serve as the front-office point of contact for customers at a collision repair shop: greet customers, manage check-ins/outs, communicate repair updates, schedule appointments, create and maintain repair orders and paperwork (using CCC ONE), process payments, handle phone/email inquiries, and support daily administrative and record-keeping tasks to keep shop operations running smoothly.