Teams at CSN Collision

Supports training planning, instructional design, eLearning and video development, LMS administration, learner engagement, needs assessments, program evaluation, and continuous improvement. Builds and publishes courses, manages enrollments and reporting, collaborates with stakeholders and training providers, identifies learning barriers, supports change management, and tracks program costs. The role requires authoring-tool and LMS experience, strong communication, analytical skills, adaptability, and up to 15% travel.

Serve as primary customer contact through the collision repair process: greet customers, collect accident and vehicle details, coordinate with estimators, manage scheduling and sublets, verify insurance/rental coverage, track parts/invoices, perform final quality checks, assist with insurance approvals and accounts receivable, and provide status updates to ensure timely, accurate repairs and excellent customer service.

Greet customers in person and by phone, schedule appointments and manage repair orders using CCC ONE, liaise with customers and insurers, process invoices and payments using QuickBooks, perform administrative tasks with Word and Excel, and communicate fluently in English and Spanish.