CSI Benefits Overview

Leads CSI’s strategic partnerships function, managing executive-level relationships with vendors, resellers, referral partners, and distributors. Oversees opportunity evaluation, due diligence, negotiation, contracting, onboarding, launches, performance governance, renewals, and exits. Monitors revenue, profitability, contractual obligations, and customer impact while coordinating cross-functional execution. Develops partnership strategies, supports go-to-market initiatives, presents recommendations to leadership, represents CSI externally, and coaches partnership team members.

Provides front-line customer, employee, and visitor support through phone, email, and in-person interactions. Routes calls, documents support requests, greets visitors, manages reception activities, processes mail and deliveries, and performs data entry and administrative tasks. Requires strong communication, organization, professionalism, attention to detail, customer service experience, and proficiency with Microsoft Office, especially Word and Excel. The role is hybrid in Paducah, Kentucky, with rotating Saturday shifts.

Lead the strategy, roadmap, execution, and lifecycle management of CSI’s Commercial, Prepaid, and Secured Cards portfolio. Manage and develop Product Managers and Analysts, drive innovation, pricing, business cases, launches, and operational initiatives. Partner with engineering, architecture, marketing, sales, operations, executives, and financial institution customers. Guide Agile product delivery, governance, compliance, risk management, customer engagements, and payment industry strategy.