Teams at CSG

Entry-level project manager responsible for planning and supporting small-to-medium projects, managing risks, issues, budgets, communication, and delivery quality. Acts as cross-functional coordinator, creates project documentation, forecasts resources and participates in delivery practice improvements.

Designs and develops technical learning programs, including video-based, instructor-led, virtual, blended, and web-based training for CSG Forte employees, merchants, and partners. Reviews technical documentation, interviews subject matter experts, creates user guides and training materials, delivers train-the-trainer programs, maintains documentation accuracy, and ensures compliance with quality and document-control requirements.

Monitor applications and systems, assess and coordinate responses to major incidents, escalate issues, communicate with technical teams and clients, facilitate emergency change approvals, perform system health checks, analyze incident data, support problem management, and produce effectiveness reports. The role works Wednesday through Saturday with an on-call rotation.