Teams at Crossroads

Provide Level 1 and Level 2 help desk support to local and remote clinics through phone, email, and remote tools. Troubleshoot computers, laptops, printers, medical equipment, software, accounts, and mobile devices; configure new equipment and users; manage ticket queues and SLAs; resolve high-priority and VIP requests; create knowledge-base materials; and follow service desk procedures. The role is on-site in Greenville, South Carolina, with an early Monday–Friday schedule.