Teams at Crossroads Health

Use EHRs and BI tools to collect, analyze, visualize, and report quality and performance improvement data. Develop Power BI dashboards, identify trends/outliers, analyze incident reports, and support compliance reporting (Joint Commission, CARF, HIPAA, HRSA).

Provide clinical and administrative supervision for outpatient staff, oversee case management and program performance, deliver trauma-informed individual and family services, support staff development, and ensure client engagement and service targets are met.

Supervise clinical case management staff in outpatient community services, provide direct trauma-informed individual and family case management, oversee program performance and outreach, complete staff appraisals, and support program development and data-informed decision making.