Cross Insurance Benefits Overview

Provides reception and administrative support for the Laconia office, including greeting visitors, answering phones, processing mail and faxes, distributing materials, managing copier requests, updating form letters, maintaining files, and assisting with clerical tasks.

Manages new and renewal personal lines insurance policies for individual customers, maintaining relationships with clients, underwriters, and internal teams. Responsibilities include preparing submissions, proposals, renewal summaries, binders, coverage analyses, and policy instructions; resolving billing and audit issues; answering coverage questions; supporting account executives and CSRs; handling complex accounts; and advising clients on insurance products and coverage increases.

Provides administrative support for commercial lines insurance operations, including reviewing policy information, invoicing, data entry, receptionist backup, mail handling, and routine office tasks. Requires strong organization, communication, attention to detail, time management, customer service, and proficiency with computers, Microsoft Word, Excel, calculators, and agency automation systems.