Teams at Creditspring

Provide empathetic, high-quality customer support across phone, email, and live chat. Update and manage member accounts, resolve enquiries efficiently, maintain and improve support resources, identify retention opportunities, monitor feedback and trends, support automation initiatives, and assist with general operational tasks to ensure smooth team functioning.

Build, deploy, monitor and recalibrate credit risk machine learning models; perform data extraction, wrangling and feature engineering; detect data/model drift; improve decision explainability; optimise data pipelines and partner with product, engineering and operations to implement lending, acquisition and affordability strategies.