Teams at CreativeX

Own CreativeX’s editorial voice and flagship content for CMO and senior marketing audiences. Write original thought leadership, reports, essays, and executive content; develop defensible perspectives on AI, creative effectiveness, governance, and marketing economics; transform proprietary data into research narratives; edit and maintain quality standards; and manage content intake, prioritization, and external writing resources.

Provides day-to-day technical support to SaaS users through email and chat, resolves product queries, triages bugs, escalates technical issues, and communicates high-priority concerns. The role owns platform expertise, surfaces customer feedback, collaborates with Product Ops, Engineering, and Client Success, improves documentation and support processes, and helps develop AI-enabled workflows and user education.

The Enterprise Client Success Manager is responsible for managing client relationships, driving product adoption, providing strategic consulting, and ensuring high client satisfaction and retention through effective communication and collaboration.