Teams at Create Credit Union

Handle collection of consumer, mortgage, commercial, and negative-share debts following FDCPA and company policies. Interview members, negotiate payments or workouts, recommend repossession or legal action, process charge-offs, post payments, perform skip-tracing, handle bankruptcy/repo backup, research credit disputes, maintain records, and support branches and members.

Support mortgage operations across disclosure, closing, and post-closing functions. Ensure regulatory and investor compliance (Loan Estimate/Closing Disclosure, RESPA), monitor pipelines, review title and closing packages, submit vendor requests, complete UCD filing, send investor collateral, resolve post-closing issues, and maintain accurate Encompass records and documentation.