Teams at CPI Security Systems

Owns the administration, engineering, optimization, and troubleshooting of the Genesys Cloud CX contact center platform. Responsibilities include outbound campaign strategy, Architect flows, ACD routing, telephony, integrations, reporting, workforce engagement, voice quality, compliance settings, and AI-enabled capabilities. The role partners with Salesforce, business, analytics, IT, carrier, vendor, legal, and contact center teams while creating documentation and supporting after-hours maintenance and critical incidents.

Conduct outbound calls, emails, and SMS to company-provided new-construction leads; sell security, video, automation, and related services; manage Salesforce pipelines; nurture prospects; schedule installations; meet sales quotas; maintain customer relationships; request referrals; track activities; and follow contact regulations. The role requires strong communication, sales funnel management, CRM proficiency, high-volume outreach experience, and required alarm-board licensing.

Designs, presents, and sells commercial security and automation solutions to businesses. Responsibilities include prospecting, generating customer opportunities, managing appointments, building customer relationships, merchandising product displays, meeting sales targets, and collaborating with sales leadership. The role offers base pay, uncapped commissions, training, benefits, and company-provided equipment.