Teams at CPI Security Systems

Sell CPI Security commercial security and automation solutions to businesses through prospecting and company leads. Design and present proposals, maintain weekly appointments, build displays, and manage customer relationships to meet sales targets while collaborating with the Sales Manager.

Lead and coach a team of Customer Support Advisors in an in-office call center. Manage daily floor operations, staffing, triage, KPIs, escalations, performance reviews, coaching, and employee resources while supporting complex technical customer issues and fostering a positive team environment.

Build and execute manual and automated test cases for Salesforce Customer 360 and integrated backend systems. Validate data flows and APIs with AWS integrations, perform end-to-end/regression/smoke testing, triage defects in Jira, contribute to automation frameworks, set up test environments, and collaborate with cross-functional Agile teams to ensure enterprise system quality and performance.