Teams at Cox Automotive Inc.

Processes structured and unstructured data using batch and real-time frameworks, validates data quality, develops scalable data solutions, and supports enterprise data warehouses, big data repositories, business intelligence tools, and deployed data products. Partners with analytics teams on Agile planning, maintains applications, reduces technical debt, and monitors emerging data technologies.

Creates invoices from vehicle repair orders, applies customer-specific rates and markups, verifies repair codes and labor times, prepares repair estimates, resolves missing or incorrect documentation, communicates with technicians and customers, obtains purchase order approvals, and uploads billing records. The role requires accurate data entry, invoice processing, customer service, estimating-system proficiency, and detailed documentation management.

Leads the Business Intelligence function for Client Operations and contact centers, setting analytics strategy, governance, KPI frameworks, reporting standards, and data roadmaps. Manages BI leaders, analysts, and data scientists while partnering with senior stakeholders to deliver dashboards, automated reporting, predictive insights, data products, and process improvements. The role drives data integrity, operational efficiency, customer experience improvements, technology investments, and executive decision-making through scalable analytics solutions.