Teams at Cowin Equipment Company, Inc

Coordinates administrative and operational support for a rebuild center. Responsibilities include setting up and monitoring ERP work orders, tracking job timelines, coordinating approvals and updates, auditing labor and parts, ensuring accurate invoicing, preparing reports, supporting customer communications, and assisting with shop workflow and service management. The role also handles incoming calls, maintains records, and supports customer presentations and post-repair follow-up.

Manages product support for assigned customers and jobsites, including parts ordering, expediting, parts identification, customer service, sales growth, market development, and service-program coordination. Maintains customer relationships, satisfaction, call reports, competitive intelligence, and equipment population records. Provides backup support for parts, warehouse, inventory, mechanics, and the Parts and Service Manager. Requires jobsite work, equipment operation, physical material handling, 24-hour on-call availability, and compliance with safety standards.

Manages parts ordering, expediting, customer service, product and service promotion, and account development for assigned heavy-equipment customers. Builds customer relationships, grows market share, handles complaints, coordinates service programs, tracks competitive activity, and maintains customer and equipment records. Provides backup support for parts, warehouse, inventory, freight, inspections, and ERP data entry. Work occurs at customer jobsites and company facilities, requiring vehicle, forklift, and overhead crane operation, physical lifting, and 24-hour on-call availability.