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Lead customer success initiatives at a sustainable building design company, working with top AEC firms to drive growth and retention. Develop and manage a high-performing team, optimize customer renewal and value delivery, and advocate for customer feedback.

Consult with potential clients, present products and services, maintain relationships, achieve sales targets, collaborate with Client Services, record sales activity, assist in new client conversion, support new client implementation, complete regular reports, assist in leadership development, maintain ethical business practices.