Teams at CoServ

Provides senior administrative, operational, budget, purchasing, reporting, records, scheduling, and project coordination support for Engineering and Critical Infrastructure leadership. Coordinates communications, contractors, vendors, documentation, performance metrics, executive materials, system activities, and cross-functional work. Supports software implementations, emergency response, training, compliance, and business continuity initiatives while maintaining departmental systems and records.

Processes electronic, mailed, and bank payments for utility accounts; balances payment activity, handles chargebacks and reversals, researches misapplied payments, and reconciles transactions with Accounting and Treasury. Supports billing, deposits, refunds, bank drafts, and utility revenue procedures. Maintains documentation, performs system testing, communicates with customers, and complies with safety and information security policies.

Supports business users, processes, and systems through process analysis, requirements gathering, business case development, project coordination, process testing, and user acceptance testing. The role identifies efficiency improvements, documents processes, facilitates workshops, develops training materials, and coordinates with cross-functional teams. It also requires Microsoft Office proficiency, strong analytical and communication skills, occasional driving and travel, and compliance with company safety and information security policies.