Teams at Cortland

Manages resident and prospect relationships while supporting onsite community operations. Responsibilities include driving leasing sales and occupancy, managing sales pipelines and CRM records, conducting property inspections, coordinating vendors, addressing resident concerns, maintaining compliance and brand standards, executing marketing and social media programs, and planning resident events. The role partners with community management and onsite teams to deliver a premium resident experience and achieve revenue and performance goals.

Manage prospective rental applications from submission through move-in, serving as the primary applicant contact. Prepare leases, review income and identity documentation, maintain records in OneSite, coordinate insurance and utility requirements, issue adverse action letters, provide community reports, track application and lease data, and close final account statements. The role requires strong organization, communication, confidentiality, time management, and flexibility for weekends or extended hours.

Manage applicants from application through move-in by overseeing screening, approvals, lease preparation, documentation, and pre-move-in requirements. Generate leases, verify income and identity documents, maintain records in OneSite, send adverse action notices, produce community reports, update lease data, close final account statements, and track application activity in CRM systems. The role requires strong organization, communication, confidentiality, customer service, and flexibility for weekend or extended-hour work.