Teams at Cordial

Advise clients on email deliverability by analyzing bounce, engagement, authentication, and ISP data. Lead client onboarding, implementation, IP and domain warmups, troubleshooting, business reviews, and stakeholder communications. Develop prescriptive recommendations, best practices, documentation, blog and knowledge-base content, and process improvements. Collaborate with client success, strategy, solutions, and support teams while monitoring industry trends and assisting with sales activities.

Guide clients through Cordial platform implementations, third-party integrations, API and JavaScript integrations, data modeling, dynamic scripting, and machine learning capabilities. Serve as a technical subject matter expert, resolve complex issues, manage projects and stakeholder expectations, document solutions, and collaborate with Product, Engineering, Client Success, Support, Strategy, Sales, and partners to drive adoption and successful client outcomes.

Own strategic relationships, business outcomes, renewals, upsells, and long-term growth for enterprise SaaS clients. Lead executive engagement, success planning, roadmap development, AI-informed marketing strategy, escalations, competitive positioning, and cross-functional collaboration. Serve as the senior client advocate while Solutions teams manage technical execution. The role requires frequent in-person client visits in New York City.