Teams at Cordance

Own end-to-end SaaS customer implementations from requirements gathering through post-launch review. Configure systems, manage data imports and integrations, track milestones and risks, troubleshoot with Product and Engineering, and guide customers through adoption and workflow changes. Improve onboarding processes through scalable solutions, report implementation metrics, and ensure launches meet customer goals, timelines, scope, and quality standards.

Own day-to-day IT operations, service management, endpoint security, identity and access administration, cloud infrastructure support, vendor and MSP oversight, business-unit technology integrations, and SOC 2 or other audit readiness. The role manages Microsoft 365, Google Workspace, AWS, Azure, endpoint tools, security platforms, device compliance, operational documentation, procurement, and technical evidence across multiple business units.

Lead integrated, multi-channel marketing campaigns across multiple education business units. Develop campaign strategies, manage agency and stakeholder collaboration, oversee timelines, deliverables, and budgets, and optimize performance using analytics and experimentation. Partner with sales to improve enablement, pipeline, conversion rates, and revenue contribution while maintaining brand consistency and scalable campaign processes.