Teams at Cooper Heating & Cooling, Inc.

Answer inbound calls, schedule HVAC, plumbing, electrical, and maintenance appointments, convert inquiries into bookings, manage customer communications, document records in ServiceTitan, handle emergencies, follow up with customers, and support renewals and financing opportunities. The role requires meeting performance goals, coordinating with dispatch and technicians, and participating in a weekly after-hours on-call rotation.

Meet with homeowners to assess heating and cooling needs, recommend HVAC and indoor air quality solutions, follow up through sales and installation, build lasting client relationships, and meet revenue and gross margin goals while managing schedules and working in varied physical conditions.