Cooley Benefits Overview

Administer, configure, secure, and enhance the ServiceNow platform across ITSM, ITOM, ITAM, SecOps, Employee Center, Workspaces, analytics, and AI capabilities. Manage integrations, upgrades, releases, platform health, troubleshooting, documentation, reporting, and governance. Partner with stakeholders and technical teams to gather requirements and deliver scalable solutions. Facilitate Agile ceremonies, manage backlogs and stories, coordinate testing and deployments, and drive automation and continuous platform improvement.

Supports external communications and media relations through media monitoring, research, coverage reporting, media list maintenance, press release and pitch preparation, interview coordination, content editing, and communications calendar management. Provides administrative and organizational support, coordinates with internal teams, maintains accurate communications resources, and manages multiple deadlines while contributing to reputation-building campaigns and special projects.

Supports attorneys and senior paralegals with venture fund and emerging company formations. Responsibilities include preparing organizational, partnership, LLC, side letter, transfer, admission, and amendment documents; conducting investor suitability and legal due diligence; researching securities regulations; filing notices; preparing opinions and backup; handling SEC compliance reporting; and completing administrative and timekeeping duties.