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Artificial Intelligence • Insurance • Machine Learning • Software
Manage strategic customer relationships for a commercial insurance SaaS platform. Drive platform adoption, customer outcomes, account health, renewals, expansions, and cross-functional product feedback. Develop scalable customer success playbooks and adoption processes while addressing customer challenges and presenting solutions to business executives. Requires deep commercial P&C insurance knowledge, SaaS customer success experience, and proficiency with Salesforce, Zendesk, and Jira.
