Teams at Convin

Own and scale high-throughput backend systems powering real-time voice AI, LLM features, platform services, and data systems. Design production services in Go or Python, optimize Kubernetes workloads and cloud costs, manage distributed systems and databases, establish observability and reliability practices, mentor engineers, and support enterprise customer requirements.

Own end-to-end B2B SaaS implementation projects from kickoff through go-live and handover. Manage enterprise clients, stakeholder expectations, risks, timelines, dependencies, and escalations. Lead implementation teams, coordinate with Sales, Product, Engineering, Customer Success, and Support, and ensure successful integrations and deployments. Build scalable processes, governance, reporting, SOPs, and implementation playbooks while driving quality, efficiency, and customer success.

Manage B2B SaaS customer relationships, drive product adoption and value realization, support retention, and identify upsell or cross-sell opportunities. Conduct client training, webinars, workshops, and weekly meetings with customer points of contact. Engage decision-makers, understand strategic goals, resolve issues, gather feedback, and coordinate with sales to expand customer accounts.