Teams at Convey

Coordinate enterprise client implementations across the software development lifecycle. Gather requirements, create functional specifications and workflow documentation, develop communication templates, support functional testing and UAT, investigate issues using SQL, coordinate developers, and train end users. The role also includes creating user manuals and FAQs, handling client requests, and supporting project managers with scheduling, prioritization, budget, and delivery activities.

Provides Tier 1 technical support for home energy products, mobile apps, connected hardware, and smart home devices through phone, email, and chat. Troubleshoots account access, pairing, connectivity, device binding, and missing data; documents cases, follows approved procedures, escalates complex issues, and maintains customer follow-up. The role requires customer-facing technical support experience, familiarity with ticketing systems, and knowledge of Wi-Fi, Bluetooth, mobile platforms, and connected devices.

Designs scalable enterprise SaaS solutions, translates customer needs into technical requirements and implementation plans, develops architecture diagrams and Statements of Work, and advises customers throughout the sales-to-deployment lifecycle. Connects field insights with Product and Engineering roadmap decisions, improves solutioning processes, identifies implementation risks, mentors pre-sales and professional services teams, and strengthens reusable frameworks, integration patterns, and delivery practices.