Teams at Convey Health Solutions

Investigate and resolve customer grievances per CMS guidelines, document root causes, recommend systemic corrections, communicate resolutions to members, report trends, prepare management reports, and maintain HIPAA-compliant records and documentation.

The Director of IT Infrastructure oversees secure enterprise information systems and network infrastructure, ensuring stability, reliability, and performance optimization, managing teams, and maintaining security standards.

The Manager of Business Intelligence leads BI initiatives, manages a team of analysts, oversees project delivery, ensures data quality, and drives data-driven decision making across the organization.