Teams at Convey Health Solutions

Manage and coordinate training operations, develop and maintain curriculum and LMS content, schedule courses, track attendance and certifications, manage training facilities and materials, perform needs assessments, report training metrics, and support facilitator-led and eLearning programs.

Investigate and resolve customer grievances per CMS guidelines, document root causes, recommend systemic corrections, communicate resolutions to members, report trends, prepare management reports, and maintain HIPAA-compliant records and documentation.

The Director of IT Infrastructure oversees secure enterprise information systems and network infrastructure, ensuring stability, reliability, and performance optimization, managing teams, and maintaining security standards.