Teams at Convera

Lead and manage a team to deliver operational services meeting KPIs and SLAs. Oversee daily workflows, resolve escalations, coach staff, ensure quality and compliance, drive process improvements, and coordinate with stakeholders to improve performance and reporting.

Execute payment and reconciliation processes to meet SLAs; investigate and resolve transaction exceptions; monitor queues; collaborate with stakeholders; support process improvements and maintain data accuracy and compliance awareness.

Sell Converas international payments and FX solutions to SMEs, corporates, and blue-chip clients in Poland. Build pipelines through prospecting, networking, and events; manage full 360-degree sales cycle; negotiate contracts; collaborate with internal teams; mentor junior staff; and track KPIs using Salesforce and other sales tools to meet revenue targets.