Teams at Convera

Provides multilingual customer support across phone, case, and digital channels while processing transactions, supporting collections, and resolving account issues. Maintains accurate records, follows regulatory and compliance requirements, manages case queues and service levels, escalates sensitive matters, and identifies process improvements. Collaborates with sales, treasury, and internal teams while supporting quality reviews, reporting, data accuracy, and onboarding of colleagues.

Provides telephone and email support to education clients and students regarding pre- and post-payment queries. Responsibilities include investigating transactions, updating cases in Enterprise Case Management, monitoring payments, coordinating with Sales and Operations, resolving issues, meeting service-level agreements, and maintaining accurate communications. The role requires strong customer service, communication, organization, attention to detail, and the ability to manage high-volume queries in a fast-paced financial services environment.

Provides end-to-end operational and administrative support to the sales team, including client request follow-up, issue resolution, deal and transaction booking, account setup, payment and settlement support, expiry tracking, and customer reporting. Coordinates with Sales, Operations, Legal, Finance, Product, Privacy, and Risk teams while maintaining accurate records and ensuring client and deal-related tasks are completed on time.