Content Guru Benefits Overview

Sell cloud communications and customer experience solutions to global customers. Build account plans, maintain sales pipelines, forecast opportunities, manage customer relationships, promote additional services, and coordinate internal teams for bids and tenders. Attend events and trade shows, develop product and sales expertise, use CRM systems, and meet revenue and margin targets.

Own strategic customer relationships for Content Guru’s cloud CX and contact centre solutions. The role advises customers, delivers workshops and consultancy, improves adoption and satisfaction, resolves escalations, supports retention and upsell, and captures customer insights. It requires strong SaaS, CCaaS, CX transformation, stakeholder management, and cloud implementation experience, with regular customer-site travel, weekly office attendance, and some overseas travel.

The Support Engineer resolves technical issues, manages customer inquiries, delivers software upgrades, and maintains service level agreements. They provide exceptional customer service and improve internal processes.