Teams at ContactLink Solutions

Provide professional remote Hmong-English interpretation, primarily for healthcare and medical calls. Responsibilities include following interpreter conduct standards, accurately using industry vocabulary, completing training, handling calls, and communicating with team leaders. Requires bilingual proficiency, interpreting experience, strong communication, listening, note-taking, memory, emotional intelligence, and cultural awareness.

Leads interpreter operations by monitoring performance against client expectations, providing real-time support and coaching, coordinating with departments, tracking KPI achievement, and producing Excel and Microsoft Office 365 reports and analysis for decision-making.

Provide accurate remote interpretation between English and another working language while preserving meaning, context, confidentiality, and professional standards. Responsibilities include using healthcare and medical terminology, communicating with team leaders, completing required training, and working independently from a quiet, secure home environment.