Teams at Conservice

The Client Success Manager at WasteX ensures customer success by onboarding clients, managing relationships, and collaborating internally to improve products and services.

Investigate and resolve data sync issues between Conservice and Energy Star Portfolio Manager by comparing provider bills to required Energy Star fields, correcting data, pushing updates, and performing data quality checks. Act as the primary data quality control contact for Energy Star-related data and perform additional data entry and quality tasks as needed.

Handle utility invoice and payment issues to prevent service disconnections: request payment extensions and expedited payments, confirm payments posted, request missing invoices, pursue late fee removals, update mailing addresses, and follow up on disconnect notices. Frequent phone and email communication with providers and customers.