Teams at Conservice

Research and resolve anomalies in utility provider bills, communicate with providers and clients, determine corrective actions, identify inefficient processes, and develop solutions. The role requires approximately 25% outbound phone communication and careful analysis of billing data. Candidates should be detail-oriented, organized, adaptable to new software, comfortable with Google Drive and Excel, and able to meet deadlines.

Researches and resolves client and resident billing and trash-service issues through bill analysis, audits, email, and phone communication. Coordinates with internal teams, service providers, clients, and residents to investigate anomalies, complete requested projects, and resolve urgent concerns. Requires accurate, professional communication, strong organization, problem-solving with limited information, attention to detail, deadline management, and adaptability to changing processes.

Generates accurate funding requests from processed bills, sends requests to clients, obtains approval before funds are pulled, and authorizes bill payments. Communicates professionally with internal and external stakeholders, resolves client issues, maintains client satisfaction, and manages deadlines with careful attention to detail.