Teams at Conservice

Performs quality control for resident utility billing by reviewing automated flags, provider bills, client and property documentation, and system data. Approves or rejects billing setup and data entry, documents correction requirements, identifies historical errors, tracks trends and root causes, and communicates improvement opportunities to leadership. The role requires accuracy, attention to detail, documentation review, problem-solving, communication, and intermediate Excel skills.

Resolve client accounting concerns through professional correspondence, property and management record maintenance, ACH verification and processing, and handling credits, charges, and special accounting requests. The role requires maintaining a high customer experience score while managing unfamiliar situations accurately and efficiently. Responsibilities also include supporting accounting projects and resolving escalated issues as needed.

Owns relationships with management companies and ownership groups for sustainability compliance benchmarking, green loans, and data management. Drives customer value, resolves issues, manages projects, ensures deliverables meet timelines, and coordinates internal teams. Performs audits and technical validation across Salesforce, Energy Star Portfolio Manager, and utility billing systems, identifying data gaps, overlaps, and errors. Supports benchmarking growth, Energy Star certifications, Building Performance Standard products, account health tracking, and process improvements.