Teams at Conservice

Own customer relationships for the Goby ESG platform, leading onboarding, platform education, value creation, and ongoing customer management. Partner with executives, frontline users, and internal technical teams to deliver contracted ESG services, solve problems, improve platform adoption, identify upsell opportunities, and drive long-term customer value. The role requires cross-functional communication, project coordination, process discipline, data-informed decision-making, and experience with business software and SaaS environments.

Own multiple bulk internet implementations from contract execution through PMS integration, resident communications, go-live, and Account Management handoff. Manage timelines, scope, administrative execution, ISP partners, client communications, data accuracy, and cross-functional alignment. Maintain launch KPIs, protect project boundaries, ensure clean financial records, and deliver reliable implementations for property owners.

Researches and resolves anomalies in utility provider bills, communicates with providers and clients by email and phone, determines corrective actions, identifies inefficient processes, and develops solutions. The role requires attention to detail, clear communication, prioritization, independent problem-solving, computer proficiency, adaptability to software, and deadline management. Approximately 25% of the work involves outbound calls. Performance-based bonuses are available.