Teams at Connexus Credit Union

Manage daily mail and package operations, visitor/vendor reception, document imaging and retention, travel and event booking, inventory and supplies, SharePoint and template maintenance, and cross-departmental administrative support to ensure accurate, timely and compliant processing.

Contact members to collect on charged-off accounts via phone, mail, and electronic communications. Process agreements, disputes, and cease-and-desist requests. Perform skip tracing, maintain detailed account records, coordinate with collection agencies and attorneys, prepare reports, and recommend payment plans or legal actions while ensuring regulatory compliance and professional member service.

Interview and guide members through consumer loan applications, analyze credit and income, underwrite and approve loans up to $30,000, evaluate collateral using valuation tools, ensure regulatory compliance, cross-sell ancillary products, maintain high file accuracy, and provide proactive member communications and loan status updates.