Teams at Concept Plus

Tier 2 Help Desk Engineer providing advanced support for 300+ users, administering Microsoft 365/Entra ID/SharePoint/Teams/OneDrive, triaging with Jira Service Management, automating workflows, documenting SOPs, enforcing security/compliance, and driving continuous IT service improvements.

Manage and sustain enterprise network infrastructure including routing, switching, wireless, firewalls, ACLs, VPNs, and segmentation. Implement network security per STIGs/NIST/Zero Trust, support ICAM (Okta, Azure AD), monitor/logging systems, provide Tier III escalation, maintain documentation, and participate in on-call support and infrastructure deployments.

Lead the implementation and customization of Oracle Cloud SCM modules, provide troubleshooting support, and mentor junior team members while ensuring successful integration with other systems.