Teams at Concentric LLC

Support field sales by entering and managing orders in the ERP, coordinating with engineering, accounting, vendors and customers, tracking order status, managing customer-facing inboxes, and ensuring timely invoicing and accurate specifications. Provide product support, status updates, and cross-train on supply chain tasks.

Oversee regional branch and service operations, including hiring, coaching, performance management, customer relationships, safety compliance, inventory support, training, and KPI management. Ensure service documentation, assets, work quality, profitability, technician utilization, and customer satisfaction meet company standards. Travel frequently to job sites and branches, coordinate cross-functional collaboration, and drive operational improvements across assigned service areas.

Generates and qualifies sales opportunities through outbound calls, emails, webinars, inbound lead follow-up, and lead management. Engages prospective customers, uncovers business needs, conducts strategic conversations, and hands qualified leads to sales executives. Maintains lead information, shares market insights, tracks performance metrics, stays informed on industry trends, and collaborates with colleagues to improve business development effectiveness.